FAQs
Where are you located?
Our address is Building 3 North London Business Park New Southgate, London.
What are your office hours?
In office appointments are 10am-5:30pm Monday, Wednesday and Friday, and 9:30am to 4:00pm on Tuesday and Thursday.
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Please email us at vertex1clinic@gmail.com or call us at 0208 371 0267 for scheduling questions.
Do you accept insurance?
Yes, we are recognize by most major insurance providers including Simply Health, AXA PPP, Standard Life, Aviva, Pru Health and CS Healthcare.
What do I wear?
We provide laundered shorts and loose fitting shirts at our office for your convenience. If we’re meeting you at home or at your office please wear gym clothes. You can also bring your own gym clothes to wear in-office. Whatever your most comfortable in.
How long are the sessions?
The initial consultation, which includes full case history and first treatment, is 60 minutes. Follow up treatments are 30 or 60 minutes.
Can you consult with my physician?
100% yes, with your permission we are happy to speak to your referring doctor ensuring we offer you the best care possible.
Do I need a prescription for physical therapy?
No, we can evaluate and treat you without a physician prescription for physical therapy.
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Treatments w/out a prescription are available for 30 days or 10 visits whichever comes first.
How do I reschedule or cancel my appointment?
For cancelations and to change your appointment, please email or call us.
What is your cancellation policy?
A cancellation fee of £100.00 will apply for appointments that are cancelled with less than 24 hours notice. You will receive an email confirmation the day before your scheduled visit to remind you of your appointment. This will give you an opportunity to reschedule if necessary without penalty.
Do you offer at-home or in-office care?
Yes, we do offer in-home and at-work treatments, please call or email for pricing details.
What can I expect from an at-home treatment?
We schedule an hour for each at home visits – typically we do not bring a massage table (it’s not necessary for treatment). Treatments can comfortably be done in a gym, on a yoga mat, your own massage table or on comfortable surface. Shall you require a table we’ll make arrangements ahead of time.